Dispute Resolution – OurTownTrades

Our Commitment

OurTownTrades is committed to fair treatment of both contractors and customers. When issues arise, we investigate thoroughly and act in accordance with community standards and Oregon law.

Resolution Process

1. Report the Issue

Contact us immediately with detailed information about your concern. Include dates, documentation, and any relevant communication.

2. Investigation

We review all available information, contact relevant parties, and assess the situation objectively based on our policies and applicable laws.

3. Resolution

We work toward fair resolution, which may include mediation, account actions, or referral to appropriate authorities when necessary.

4. Appeal

If you disagree with our decision, you may request a review with additional documentation.

External Resources

For licensed contractor disputes, customers may also contact:

Oregon Construction Contractors Board (CCB): oregon.gov/ccb
Oregon Department of Consumer and Business Services
Better Business Bureau of Oregon