Dispute Resolution
Fair, transparent process for resolving concerns
Our Commitment
OurTownTrades is committed to fair treatment of both contractors and customers. When issues arise, we investigate thoroughly and act in accordance with community standards and Oregon law.
Resolution Process
1. Report the Issue
Contact us immediately with detailed information about your concern. Include dates, documentation, and any relevant communication.
2. Investigation
We review all available information, contact relevant parties, and assess the situation objectively based on our policies and applicable laws.
3. Resolution
We work toward fair resolution, which may include mediation, account actions, or referral to appropriate authorities when necessary.
4. Appeal
If you disagree with our decision, you may request a review with additional documentation.
External Resources
For licensed contractor disputes, customers may also contact:
- Oregon Construction Contractors Board (CCB): oregon.gov/ccb
- Oregon Department of Consumer and Business Services
- Better Business Bureau of Oregon